Poor account management has to be one of the main reasons that businesses consider changing suppliers – being over promised and under delivered and not feeling that your business is important. If you’re nodding right now, you’ll be glad to know you’ve found the answer to your problems.
We understand that relationships are one of the most important things. That’s why you’ll have your very own personal account management team, centred around a single point of contact. Experienced, knowledgeable, switched on, and there when you need them. This is where we excel.
We will manage your account with a proactive approach, not just leave you to your own devices. With regular account reviews and management information, you will always have a clear picture of what’s going on, we’ll work with you to ensure costs are controlled and reduced and we’ll ensure you take advantage of the full range of benefits being an Irongate customer offers.
As well as your main account manager and day-to-day customer support buddy, you’ll have a team of sector specialists at your disposal for any advice and guidance you need for other areas of our business – whether that may be workwear, cleaning chemicals, an office refurbishment or printed communications.
Our specialists will:
- Help you to make informed purchasing decisions
- Work to develop your ideas and generate new ones
- Identify areas for product rationalisation and standardisation
- Provide advice and guidance
- Highlight benefits and limitations, risks and opportunities of product options